My Project Billing: Answers to common and frequently asked questions about My Project Billing.

My Project Billing FAQs

    FAQs
#Question 
1
What fees do I pay for service?
Domain Name Renewal Fees ( Annually, Optional )
 
If your project includes an installation of Monkey Business, and you purchased your domain name from us, then you need to renew the domain name every year before it expires in order to continue to own and use the name. Domain name renewals costs $ 12.95 each. We send out email notifications days leading to when your domain names are due for renewal, and you can optionally allow our systems to automatically renew your domain names for you.
 
IP Address Fee ( Monthly, Optional )
 
If you project includes an installation of Monkey Business, and you require a dedicated IP address for the website, there is a $ 3.00 per month for the dedicated IP address. This fee is automatically added to your regular monthly hosting fee.
 
Secure Socket Layer (SSL) Certificate Fees ( Annually, Optional )
 
If your project includes an installation of Monkey Business, and you require an SSL certificate to secure the website, then you will need to renew the certificate every year before it expires. SSL certificates renewals cost $ 99.95 per certificate. We send out email notifications days leading to when your SSL certificate is due for renewal, and our systems will automatically renew your certificate for you.
 
Hosting Fee ( Monthly, Required )
 
If your project includes an installation of Monkey Business, then you need to pay monthly hosting fees. Think of hosting fees as rent paid for where your website lives on the web. We provide a home for your website on our servers, and you pay rent for that home every month. Our hosting service includes features you will typically have to pay extra for with other hosting providers, such as full domain name service (DNS), unlimited email services, and complete, reliable and automatic backups of the your data. Our hosting fees are based on a pay-for-what-you-use model, and cover the cost of running the server and data center infrastructure where our businesses live online. We send out email notifications days leading to when your monthly hosting fee is due, and our systems will automatically process hosting fee payments when due.
 
Upgrade Fee ( Optional )
 
If your project includes an installation of Monkey Business, then you will need to pay for Monkey Business Upgrades whenever you want. Upgrades are software improvements, bug fixes and security enhancements to the Monkey Business software that you use to manage and run your business website. Upgrading is optional, you do not have to upgrade unless you really want to. In addition, most upgrades are MAINTENANCE releases, which are FREE. We also release 1-2 MINOR upgrades per year, which costs $ 25, and 1 MAJOR upgrade every 2-3 years which costs $ 50. Our upgrade fees cover the costs of continuously improving the business management system software that powers our business websites, and priced low-cost, and optional, to assure that you are able to affordably acquire to the latest technology when you need to. We send out email notifications when new upgrades are released, you will need to log into your account and run an upgrade if you want it.
 
Support Fee ( Optional )
 
When you need professional help, our Agency is here to help. As a full-service agency, we do everything, from brand & media design, to marketing and application development. Our Agency bill for the TIME we put into supporting your project or business. You can plan / quote the things you need and then buy the TIME we need to execute the plan. Using support is completely optional. Our standard support rate is $ 50 per hour. For larger projects, we recommend using prepaid support plans designed to give you savings up to 60% off. 
2
How is my monthly hosting fee calculated?
Monkey Business monthly hosting fee is determined by how much disk space your project needs and uses. On My Projects, go to the DNS & Hosting section to view how much resources your website is currently consuming. When your website needs more disk space, your hosting fee is automatically increased by 5 GB @ $ 1 per GB. Tell me more >
3
Where do I find my current hosting fee?
On My Projects, go to the Billing section to view your current hosting fee and bill days.
4
Can I prepay my hosting?
Yes, you can. On My Projects, go to the Billing section, and select the Purchase Prepay Hosting option.
 
5
Can I purchase more disk space for my website?
Yes, you can. On My Projects, go to the Billing section, and select the Purchase Prepay Hosting option.
 
6
How do I disable Autopay?
You can't, we expect all invoices to be paid as soon as you receive the bill. However, to avoid your transactions hitting your bank account at inconvenient times, you can use your Payment Wallet to hold funds to use for paying for bills. 
7
What is the Payment wallet?
The Payment Wallet is a sort of escrow account for you to hold funds you need to pay for services. Funds in the Payment Wallet are as good as cash and can be used to pay for services you consume. Our billing system will always try to draw payment for bills and services first from your Payment Wallet, then your credit/debit card or checking account on file.
8
How do I fund my Ad & Marketing campaigns?
If you are enrolled in our online marketing service, then your campaigns are already funded with the ad budget plan you choose.
 
If you are not enrolled, use your Payment Wallet to hold funds for your ongoing ad & marketing campaigns.
9
Who do I speak to someone about billing.
That would be your Billing Manager. On My Projects, go to the Team section to view your Billing Manager and contact information.
10
Can my Project Manager help me with Billing?
No. You are responsible for managing your Project Billing. If you need help, or special considerations, please contact your Project's Billing Manager.
11
How do I cancel my project?
On My Projects, go to the DNS & Hosting section and select the UNINSTALL option under Administration.

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