Reseller Program: Answers to common and frequently asked questions about Reseller Program.

Reseller Program FAQs

Would I lose anything by upgrading from Affiliate to Reseller?
No, the Reseller Program includes the Affiliate Partner, and Design Partner memberships, so you continue to earn for your activities under those program's compensation plans.
What is the maximum markup allowed?
You can markup product pricing by up to 100%.
Can I create multiple storefronts?
Yes. Your first storefront is FREE, each additional storefronts are $ 39.95 per month. All storefronts get a FREE SSL certificate for storefront communications and customer data security.
Are domain names for my storefronts FREE?
No, you purchase the domain names you need or want for your storefronts.
Can I use a subdomain for my storefronts?
Who determines the pricing on my reseller storefront?
You do.
How are earnings under this program different?
Your earnings in the Reseller Program are not commissions, but business profits. For example, you sell a product to your customer for $ 10 while you pay, i.e. buy it from us, for $ 8. Your profit on the transaction is $ 2.00. These earnings are deposited in your merchant account, and can be withdrawn at any time. Commissions earned under other partner programs like our Affiliate, Design and even Agency Partner programs are paid on fixed days such as monthly or weekly. 
Do I pay tax on my earnings from the Reseller Program?
Yes, you are responsible for paying all taxes in your municipality on your earnings.

For United States based resellers, we will provide you with a 1099-MISC income tax statement for earnings $ 5K or more per year. 
Do I need to provide my personal social security or business tax ID number to join?
No. For US based partners only, you will be required to provide your tax ID number only when your earnings equals or exceeds $ 5K, at which point, we are required by law to issue you a 1099-MISC income statement for US tax purposes. 
Can I customize my storefront?
Yes, you can customize everything on your storefronts, from the website design, business name, logo, colors, and content on your pages.
I like to change my storefront design, how do I do that?
Our storefronts are powered by Monkey Business, so you can easily design your own, or simply purchase a custom design theme from the Custom Themes Marketplace
Can I create more pages on my storefronts?
Yes, our storefronts are powered by Monkey Business, so all the apps available on the platform is available to you also.
Are email accounts included with the storefront?
Yes, our storefronts runs on Monkey Business, so all the features and apps are available to you.
Who will provide customer service to my customers?
You do. We are a white label program, which means that your customers do not know we exist. You deal with your customers, we deal with you. 
What does it mean to be a white-label reseller?
When you sell products and services to your customers, the name of the company that produces those services is replaced with your company name. So the only name your customers will ever see is yours.
Do I need to fund my reseller account?
If you use AJIBOYE as your payment processor, then you do not need to fund your reseller account? This is because funds from your customer purchases processed with your AJIBOYE merchant account are automatically deposited into your reseller account. Once payment is confirmed, your storefront submits your customer order for fulfillment, at which point, the cost for this items are removed from your reseller account balance, leaving just your earnings, which you can then withdraw at any time.

If you DO NOT use AJIBOYE as your payment processor, then you do need to prefund your reseller account in other to assure immediate fulfillment of your customer orders.
How do I fund my merchant account?
Log into your payment wallet and use the Deposit or Add Funds option to add funds to your merchant account. To withdraw funds, use the Withdraw option.
I want to use my own merchant account, how much do I need to prefund my reseller account?
How much you need depends on your average sales volume. For example, if you expect to sell $ 200 worth of products per day, then you need to have at least $ 200 per day in your merchant account otherwise some of those products may not be filled. Our system will not fill any product for which there is no funds in your merchant account to pay for it.
How do I resubmit orders that are not filled due to funding issues?
All you have to do is fund your account. Unfilled orders are automatically queued for fulfillment, and our systems will keep trying to fill them every 10 minutes.  You will receive an email alert when orders are not filled due to funding issues, and you will receive another when orders are filled.
What if I need help?
We are here to support you. Simply contact Helpdesk.

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