Website Agency Service (AS): Answers to common and frequently asked questions about Website Agency Service (AS).

Website Agency Service (AS) FAQs

How it works?
Choose a AS Plan that is within your budget. 

We create a project plan reflecting your objectives.

Once you approve the plan, we will be responsible for the scheduling and execution of the plan, while you are able to focus on other areas of your business operation.

We schedule management reviews as necessary.
How is it different from other support options?
The Agency Service (AS) plan versus Operations Management Service (OMS)?
Under OMS Plans, you are responsible for setting the agenda for goals and tasks every month; at the start of every month, you would create all the tasks you need completed in JobTrack, we provide estimates of support time required for your planning and you must approve tasks promptly to utilize your reserved support block for the month.
Under AS Plans, we are responsible for setting the agenda for goals and tasks every month; we do this under the scope of the development plan we have prepared for the project and you have authorized. This is more efficient to get results, allowing us to execute for your project while you are free to focus on other aspects of your business and operations.
How am I billed for the service?
You are billed for the service automatically every month on the same day you enrolled in the service.
How do the support plans work?
If you sign up for a 10 hour support limit plan for 3 month term, every month for the duration of your term, 10 hours is added automatically to your AS Plan balance. These hours are available for tasks that we complete for the project under plan.
What happens if I use more time than I have in my plan?
With the AS Plan, we have more flexibility in avoiding completing tasks that will put you over your budget since we are ultimately responsible for prioritization, scheduling and execution.
However, when overages happen, you will be billed for the excess hours at our priority support rate.
What happens if I don't use all my available time?
Unlike OMS Plans, AS Plan hours do not expire. Unused hours are automatically converted and added to your PRIORITY hours balance.

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