Improvements: FAQs Manager
Fix the display auto-hide to also auto-scroll to the top of the active FAQ for a smoother reading experience
New Features: Helpdesk Manager
New Helpdesk UI from a form in the Form Manager allows for easier customization of Helpdesk UI.
A new My Helpdesk page provides listing of the helpdesk tickets and links to case history for accounts.
Ticket communication workflow now includes ability to upload / attach files to messages.
CRM/Helpdesk management page now includes ability to upload / attach files to messages.
New Features: Survey Manager
Ability to view responses per session, and view session traffic activity.